Frequently Asked Questions
Here are answers to some frequently asked questions. If you can’t find what you’re looking for, feel free to contact us.
General Questions
An online platform offering live lessons via Zoom in various subjects, including Math, Science, English, and other languages. School subjects are provided for students aged 6 to 18, all aligned with the Turkish curriculum. We offer both group and private lessons taught by highly experienced tutors.
To create an account, click on the "Registration" button at the top of the page, select the service you need, fill in your details, and submit the form. You will receive a confirmation email. Once your information is verified by our team, you can log in to your account and access the services.
Once you register, our team will contact you to discuss your learning needs, preferred schedule, and goals. We’ll help you choose the best tutor and customize a lesson plan, whether for school subjects or language courses. Your personalized lessons will then be scheduled to ensure an optimal learning experience.
Lessons and Scheduling
After you register with us, you will receive a call from our team to book the lessons for you. Once your lessons are booked, you can access their materials and records through your account
Group lessons will be recorded and you can access them later. For private lessons, you can reschedule a lesson up to 24 hours before the scheduled time.
Once you’ve booked a lesson, you will receive a confirmation email with the lesson details. You can also view your lesson schedule in your account dashboard.
Payment and Pricing
We accept payments through bank transfer. Our IBAN details will be provided for secure transactions.
Yes, we offer a variety of discounts including early bird discounts and sibling discounts. Please check our pricing for current offers.
Refunds are available if you cancel a lesson within 7 days of the initial purchase, provided you haven’t accessed more than 20% of the lesson content. For subscription plans, refunds are based on the terms outlined in the plan.
Other Questions
We recommend having a camera on for the best learning experience. However, if you prefer not to, you can attend without one; just inform your tutor in advance.
Yes, we offer a free trial lesson for first-time students. This allows you to experience our platform and see if it meets your needs.
For assistance, please contact our support team via email or phone using the details provided below. We aim to respond to all inquiries within 24 hours.